Accuracy is extremely important at Accent
Travel - so much that we dedicate significant technological
and human
resources to our reservation process. We attribute our success
to our well-trained and skilled agents and top travel industry
software / process controls. These include several Point of
Sale Tools
and Mid-Office Tools.
Plus a last review by a member of our team!
Benefits
include:
-
Assures all travelers are offered all available discounts.
-
Automates error-free quality controls.
-
Verifies negotiated rates with air carriers.
-
Checks reservation integrity for location and date continuity
of hotel and car documentation.
-
Design Your Own Rules (DYO QC) allows us to set up and process
complex rules.
-
Request mileage and pricing information as well as verify
documentation.
We
do it with Accent RezRules
Accent
RezRules
is a point of sale tool we use to ensure quality. We have built
hundreds of customized rules for our clients. Our custom check
rules are built to prevent finishing a record or issuing a ticket
until all quality criteria are met.
Accent RezRules can automatically
capture information into user-defined databases or interact
with other expert modules. Reservations can be edited and completed
if information is absent or incorrect and multiple rules can
be attached
to one another for processing global rules while differentiating
the results.
Our
Mid-Office quality assurance tool is ResQCX.
ResQCX
compares booked reservations to a user-defined profile of more
than 150 quality control checks that can be configured by a
client and alerts the agent of changes that need to be made
before ticketing.
Data Capture harvests PNR elements to a set of 7 ODBC compliant
log files. Available data includes all air, car, hotel, train
and tour segments, along with agent and ticketing remarks, ATFQ
and pricing information. Users are able to pre-define captured
elements for customized data gathering. Data Capture's pre-travel
reporting is facilitated via a batch reporting process that
allows users to run both individual reports and pre-defined
report sets. Reports can be scheduled to be sent automatically
via e-mail or fax.
